Contact information
Use this as a Contact page, and repeat the core details in your footer. Shopify and consumer law in the US, UK, EU and Australia all require a customer to be able to identify and reach the seller.
Contact Us
We are a small team and we answer our own emails. If something is wrong with your order, or you are not sure which size to choose, get in touch and a person will reply.
Email: support@orvessa.com
Response time: within 1 business day, usually the same day. Monday to Friday. Messages sent at the weekend are answered on the next business day.
For order enquiries, please include your order number so we can find it quickly.
What we can help with
- Choosing a size before you order
- Order status, tracking and delivery questions
- Changes or cancellations, if the order has not yet shipped
- Returns, exchanges and refunds
- Faulty, damaged or incorrect items
- Anything else about the product or your order
Before you email
Many questions are answered on our FAQ page, including delivery times, the size guide, and how returns work. It may be quicker than waiting for a reply.