Shipping policy

Shipping cost

Shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay at checkout.

Processing time

Orders are processed and dispatched within 1 business day. Orders placed on a weekend or public holiday are dispatched the next business day.

Delivery time

Once dispatched, orders typically arrive within 3-5 business days.

Delivery times are estimates provided by our carriers, not guarantees. Weather, public holidays and peak periods such as late November and December can add time. We will always tell you if we know an order is running late.

Tracking

A tracking link is emailed to you the moment your order ships. If you have not received it within a few hours of the dispatch confirmation, please check your spam or promotions folder, as automated emails often land there.

Tracking information can take up to 24 hours to become active after you receive the link. It is also normal for tracking to sit still for a day or two between carrier scans.

If your tracking has not updated for more than five business days, email support@orvessa.com with your order number and we will chase it with the carrier on your behalf.

Delivery addresses

Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has shipped, and we cannot be responsible for orders delivered to an incorrect address supplied at checkout.

If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or a refund.

Lost or stolen parcels

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and around your property first, and allow 24 hours, as carriers occasionally mark parcels delivered slightly early.

If it still has not appeared, email support@orvessa.com within 14 days of the delivery date and we will open an investigation with the carrier and make it right.

Customs and import duties

For deliveries outside the country of dispatch, any customs duties, import taxes or handling fees charged on arrival are set by the destination country and are the responsibility of the recipient. These charges are not included in the price you pay us, and we have no control over them or ability to predict them.

If a parcel is refused at customs and returned to us, the cost of return shipping will be deducted from your refund.

Questions

Email support@orvessa.com with your order number and we will help.